Thank you for shopping with Mikado. We value your satisfaction and aim to provide quality fashion, activewear, and hosiery. If you’re not completely happy with your purchase, we’re here to help.
Returns
Mikado can only offer general returns or exchanges for items that have NOT been personalised to your specifications.
For non-personalised products, we offer returns and exchanges within 14 days from the date your order ships from our offices.
- Hosiery and intimate items (e.g., tights, socks, panty smoothers) cannot be returned for hygiene reasons unless faulty and unworn.
- Items must be returned with or in their original packaging.
- Proof of purchase (order confirmation or invoice) is required.
Refunds are offered on returns of non-personalised items, via your original payment method. Returns and refunds will be processed once the product/s have been returned, inspected and approved.
Please Note: Shipping charges are not refundable. Mikado will not be liable for any shipping charges on general returns or exchanges.
Faulty or Incorrectly Shipped Products: Returns
While Mikado products are of high quality and we pride ourselves on excellence, we understand that very occasionally, an issue may arise.
Please provide photographic evidence clearly showing any quality concerns or incorrectly shipped product and we will gladly arrange for a courier to collect the item(s).
Please email any issues or inquiries to orders@mikado.co.za, and include the following details:
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Order number
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Full name and surname
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Date of purchase
- Relevant photographs
Packaging Requirements for Returns to Our Factory
To ensure your return or exchange is processed without delay, please package the product(s) in their original packaging or a suitable alternative. It is important to properly secure the items to prevent damage during transit. If the product(s) arrive at our factory damaged due to inadequate packaging, we will be unable to process your return or exchange.
Thank you for choosing Mikado. We’re here to help make your shopping experience seamless and satisfying!
Exchanges
We’re happy to offer exchanges for sizing or colour preferences on eligible items, subject to stock availability. Please follow the returns process and specify the item you wish to exchange. You will be charged additional courier fees for collection & exchange.
Refunds
Once your return is received and inspected, we’ll notify you via email. If approved:
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- Refunds will be processed to your original payment method.
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- It may take up to 7–10 business days for the refund to appear, depending on your bank.
Contact Us
For returns, exchanges, or any other questions, please refer to our full FAQs page or contact our customer service team:
Email: info@mikado.co.za
Phone: +27 (012) 541 1831
Address: 16 Hendrik Van Der Bijl St, Rosslyn, Akasia, 0200
(Cnr Frans Du Toit & Hendrik van der Bijl)